Privacy Policy
v1.0
1. Data Controller
This Privacy Policy is prepared by Bielbook Yazılım ve Teknoloji Hizmetleri A.Ş. ("BielbooK", "we", "company"). BielbooK acts as data controller under the Turkish Personal Data Protection Law No. 6698 (KVKK) and the EU General Data Protection Regulation (GDPR).
Contact: info@bielbook.com
2. Personal Data We Process
- Identity data: Name, surname
- Contact data: Phone number, email address
- Location data: City, district, address (business accounts only)
- Transaction data: Appointment history, service details, payment status
- Technical data: IP address, device info, app usage data
- Profile data: Password (hashed), preferences, average rating
3. Legal Bases for Processing
| Purpose | Legal Basis |
|---|---|
| Account creation and authentication | Performance of contract (GDPR Art. 6(1)(b)) |
| Appointment booking and management | Performance of contract |
| Reminders and notifications (SMS, WhatsApp, email) | Contract / Consent |
| Customer support | Legitimate interest (GDPR Art. 6(1)(f)) |
| Security and fraud prevention | Legitimate interest / Legal obligation |
| Marketing communications | Consent (GDPR Art. 6(1)(a)) |
4. Data Sharing
Your data may be shared with:
- Service businesses: Name, phone and appointment details for booking fulfillment
- Infrastructure providers: Cloud hosting, email and SMS/WhatsApp notification providers (as processors)
- Legal authorities: When required by law or court order
Your data is never sold or rented to third parties for commercial purposes.
5. Retention
- Active account data: As long as account is active
- Appointment records: 3 years after last appointment
- Marketing consent records: 3 years after withdrawal
- Technical logs: 90 days
- Account deletion: Personal data deleted or anonymised within 30 days
6. Your Rights (GDPR Art. 15–22)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with your local supervisory authority
To exercise your rights, use "Account Settings → Manage My Data" in the app, or email info@bielbook.com. Requests are answered within 30 days.
7. Contact
Email: info@bielbook.com
Postal: Rua Mario Cesariny 3 1F 1600-313 Lisboa